Service playbook
AI lead qualifiers.
Scores and routes inbound leads by intent threshold, not by which phone line happens to ring first. Every inquiry gets a consistent read before a human ever touches it, and warm leads land on the right desk with the score attached.
Wired into the stack the business already pays for. Outcome-priced, not hours-priced.
What it does
Six capabilities, all wired into the tools you already pay for.
- 01
Intent scoring on the full transcript — not just keyword matching.
- 02
Conflict-of-interest screening on inbound matters (law-firm use case).
- 03
Hot / warm / cold routing with explicit thresholds, not vibes.
- 04
After-hours transcript handoff: a queued lead opens at 9 a.m. with the read attached.
- 05
Dispatcher queue priority rewrite — high-intent leads jump the line.
- 06
Attribution back to source so marketing can see what the qualifier saw.
How a lead moves through
A worked example, end to end.
Not a marketing description — the same flow we wire into the engagement, step by step.
- 01
Inbound inquiry
An inbound message lands by email or DM — "I saw your ad, do you take walk-ins?"
- 02
Transcript + score
The qualifier reads the message, parses intent, and assigns a 0–100 intent score.
- 03
Conflict + routing
The qualifier screens for conflict (law) or service-area match (HVAC) and routes to the right desk.
- 04
Hot-lead handoff
A hot lead lands in the assigned person's inbox with the original message, the score, and a suggested next step.
Which verticals use this most
Where it earns its keep, today.
Each vertical links to a live case study when one exists, and to the vertical landing page that scopes the playbook.
Start the conversation
Tell us the one outcome you'd price this against.
We'll come back with a one-page quote — the outcome, the volume assumption, the wiring list, and the price. No deck, no discovery call tax before you've seen it.
Quote arrives within one business day.